Revised 20 September 2026.
1. Buying from HVACentral
These terms apply to orders from HVACentral. Our legal seller details appear at the end of this page. You are a consumer if buying wholly or mainly outside your trade, business, craft or profession; otherwise, the business-purchase provisions apply. Your occupation alone does not decide this. If ordering for a business, you must have authority to do so.
2. Product condition and suitability
We supply brand-new, unused, genuine parts, not used or refurbished products. Packaging may have been opened for inspection or photography. Depending on the manufacturer’s supply format, parts may arrive in retail packaging or plain protective packaging. Where relevant, the product listing identifies the packaging and included accessories. We do not describe every item as factory-sealed or unopened.
The supplied product must match its listing and description. Photographs may show a representative example; packaging or minor cosmetic details may vary, but we will not substitute a materially different product without agreement. Check the manufacturer’s part number, appliance model and specifications before ordering or fitting. We remain responsible for our descriptions and any suitability information we agree with you.
Professional installation and safety
Do not attempt installation or repair unless you are competent and hold the qualifications and registrations required for the work. Have compatibility checked and the part fitted by an appropriately competent professional, following the appliance and component manufacturers’ instructions and applicable safety requirements. Buying a part from us does not establish your competence or authorise you to undertake regulated work.
Gas work: where registration is legally required, use a currently Gas Safe registered engineer qualified for the specific appliance and work involved. Check their current ID card and relevant work categories; a generic training certificate alone is not sufficient. Non-gas HIU, heating, electrical and air-conditioning work requires the competence, qualifications and registrations applicable to that work; Gas Safe registration is not a substitute for those requirements.
The installer must carry out the safety checks and commissioning, and complete any certificates, notifications and records, required for the particular work. Keep the installation invoice and applicable records. Not every spare-part replacement requires a building-control notification or a new certificate.
HVACentral supplies parts, not installation or on-site diagnosis. We are not responsible for faults, damage or loss to the extent caused by incorrect installation, misuse, unauthorised modification or failure to follow applicable instructions, where these are not attributable to us. This does not exclude responsibility for an original product defect, incorrect description or our own acts or omissions, or restrict statutory rights.
If a fault is reported after fitting, we may reasonably request relevant installer details, photographs or installation and test records to help establish its cause. Missing paperwork alone does not automatically invalidate a claim for an unrelated original defect, change the legal burden of proof or extend applicable refund deadlines.
3. Prices and payment
Prices are in pounds sterling. We are not VAT registered and no VAT is added. Delivery charges and the total payable are shown before you order. Available payment methods appear at checkout; full payment is required before dispatch. No additional payment or substitution will be made without your agreement.
4. Order acceptance and our cancellation rights
Your order is an offer to buy. An automatic acknowledgement or payment receipt alone is not acceptance. A contract is formed when we email you expressly confirming acceptance.
Before acceptance and dispatch, we may decline or cancel an order for reasonable grounds, including unavailable stock, an error in price or description, failed payment or security checks, suspected fraud, or an address outside our delivery area. We will explain where appropriate and promptly refund any amount paid for the cancelled order. If a correction is possible, you may accept it or cancel; silence is not consent. After acceptance, we may cancel only with your agreement or a lawful basis, not simply at our discretion.
5. Delivery and correct address details
We deliver to eligible mainland England, Scotland and Wales addresses and islands connected to Great Britain by road bridges. Standard delivery is £20, or free when the product total after discounts is at least £1,500. Express delivery is £30. Royal Mail is normally used; we may use another suitable tracked Royal Mail service for higher-value orders without an extra charge to you. See Delivery information for eligibility, cut-offs and service aims.
Provide a complete, accurate address and postcode, including any flat or unit number. Tell us immediately if they are wrong. We cannot guarantee changes after dispatch. If an error you supplied causes failed delivery, we may agree reasonable, evidenced additional return or redelivery costs with you before arranging another shipment. We do not charge you for our or the carrier’s mistakes or override your legal refund rights.
Contact HVACentral if a parcel is delayed, lost or damaged; we will investigate with the carrier. Carrier delivery estimates are not guarantees unless expressly agreed. Where we arrange delivery, goods remain at our risk until you or your nominated recipient physically receives them. For consumer orders, unless otherwise agreed, delivery must be without undue delay and within 30 days of the contract. Your legal remedies for late delivery remain unchanged.
6. Customer cancellations and returns
Email us promptly to stop an order before dispatch where possible. After dispatch, we cannot guarantee an immediate interception or recall, but consumers may still notify us of cancellation within their legal cancellation period. If dispatch is stopped, we refund all delivery charges.
For returns of correctly supplied, non-faulty goods, the customer is responsible for all return postage costs. Once the order has been handed to the carrier, the original delivery charge is non-refundable unless the return results from our fault, a faulty product or an incorrectly supplied item. This applies to both consumer and business purchases. Different rules apply to faulty or incorrectly supplied goods: see our Returns & refunds policy.
The Returns & refunds policy sets out the rules concerning customer-arranged return transit, specially sourced non-stock parts and late-return restocking deductions. Refunds use the original payment method; customers cannot require a different refund method.
An account cancellation request does not automatically issue a refund and is not the only way to cancel. Any manufacturer’s warranty is additional to your rights against us.
7. Responsibility and complaints
We assess product and service complaints by reference to the facts, the supplied product and the available evidence. Installation-related matters are addressed in section 2.
Email complaints with your order number and the issue. We will review the evidence and explain our proposed resolution. If unresolved, our final response will include any alternative dispute resolution information required by law. Independent advice and court remedies remain available.
8. Applicable terms and law
The terms accepted for your order apply to it; later website updates do not retrospectively change them. English and Welsh law governs these terms. Consumers retain mandatory protections and access to the courts of the UK country where they live, including Scotland.
Seller details
HVACentral Parts is an online supplier of heating and HVAC spare parts. Business, correspondence and postal returns address: 17b Abbotsbury Road, Morden, London SM4 5LJ, United Kingdom. Email: sales@hvacentralparts.co.uk.
Online sales only. No customer visits, collections or in-person return drop-offs. This is not a shop or public counter. Please send returns by post or courier using the returns instructions.