Tracked delivery for heating and HVAC spare parts, with straightforward charges and free Standard delivery on orders of £1,500 or more.
Where we deliver
We currently deliver to mainland England, Scotland and Wales, including the mainland Scottish Highlands and islands connected to Great Britain by road bridges, such as Skye and Anglesey. Islands requiring a ferry crossing, Northern Ireland, the Isle of Man, the Channel Islands and international destinations are not currently served.
Delivery charges
| Service | Orders under £1,500 | Orders £1,500 or more |
|---|---|---|
| Standard delivery | £20 | Free |
| Express delivery | £30 | £30 |
Charges are per order. Free Standard delivery is based on the product total after discounts, excluding delivery charges. An eligible product total of exactly £1,500 qualifies. Your available delivery options and charges are shown at checkout.
Dispatch times
For in-stock items with payment received, we aim to dispatch orders placed:
- Monday to Friday before 1pm: the same day.
- Saturday before 9:30am: the same day.
All cut-off times are UK local time. Orders placed at or after the cut-off are scheduled for the next dispatch day. We do not dispatch on Sundays or public/bank holidays; dispatch resumes on the next eligible weekday or Saturday.
When to expect your order
- Standard delivery: normally Royal Mail Tracked 48, with a delivery aim of 2–3 working days after dispatch.
- Express delivery: normally Royal Mail Tracked 24, with a next-working-day delivery aim after dispatch.
These are delivery aims, not guaranteed arrival dates or 24/48-hour promises. Royal Mail does not publish Tracked 24/48 delivery time targets for some postcodes, including Skye and parts of the mainland Highlands. Delivery may also be affected by public holidays or carrier disruption. Saturday dispatch does not include a guaranteed Saturday delivery service.
For higher-value orders, we may use a different tracked Royal Mail service with appropriate compensation cover, at no additional delivery charge.
Track your delivery
For orders linked to your account, go to My account → Orders and select View. Once dispatch information has been added, your order details will show the carrier, dispatch date, tracking number and a tracking link. Carrier updates may take a little time to appear after handover.
Damage, missing items or delivery problems
If your parcel arrives damaged, contents are missing or your order has not arrived, email sales@hvacentralparts.co.uk with your order reference and a brief description of the problem. Please contact us promptly and, where possible, send clear photos of the item, packaging and parcel label. Keep the item and packaging available for inspection, and do not install or use a part that appears damaged.
For consumer orders sent using our delivery services, the goods remain at our risk until you, or a person you have nominated, takes physical possession of them. We will assess the problem and provide the appropriate remedy under your statutory rights. Where damaged goods need to be returned, contact us first so we can arrange their return and cover reasonable return costs.
Any courier claim we make is separate from your rights against us. A statutory remedy will not depend on Royal Mail accepting or paying our claim. Prompt reporting and photos help the investigation.